Managed IT Services
Reliable, predictable IT support tailored to your business.
At SJA Solutions, our Managed Services offering is designed to give your team peace of mind. We handle the day-to-day IT operations so you can focus on what matters most—growing your business. From unlimited support to infrastructure management, we deliver a comprehensive, scalable solution that evolves with your needs.
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What’s Included
Unlimited End User & Device Support
Phone and email support for your team, covering devices, applications, and servers. We also coordinate with third-party vendors when escalations are needed.
On-Site & After-Hours Support
Need help in person? We’ve got you covered. Our technicians are available for device setups, troubleshooting, and emergency issues—even after hours.
Dedicated Support Team
You’ll work with a consistent team that knows your environment. This includes a Service Manager, System Administrators, Help Desk and Remote Support Specialists.
Server Infrastructure Management
We manage and maintain server specs, capacity, backups, and design solutions based on industry best practices.
Network & Wireless Management
From firewalls to switches to wireless access points, we maintain and troubleshoot your network to keep it secure and efficient.
ISP & Vendor Coordination
We act as your liaison with ISP’s, 3rd Party application support, and other service providers, ensuring smooth communication and quick resolution of issues.
Why Choose SJA for Managed IT Services?
Comprehensive solution: A unified approach to IT that saves time and reduces risk.
Scalable Support: Whether you’re a team of 10 or 200, we adapt to your needs. Local Expertise: Based in West Michigan, we understand your needs and preferences.
